B08 – Conversational Intelligence in Medical Affairs

A critical success factor in medical affairs is advanced communication skills. A new area of interest in medical leadership is conversational intelligence. It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational intelligence will enable you to discern the types of conversations that are suited for different situations.

  • At Level 1 of conversational intelligence – we transact business and share information with one another.
  • At Level 2, we engage in “positional conversations” – those in which we have a strong voice and point of view, and work to influence others to understand or accept our view.
  • At Level 3, we are communicating with others to transform and shape reality together – these are “co-creating conversations”. These are the highest form of conversations that lets you have extraordinary, transformational conversations with others.

Conversational intelligence allows us to connect, engage, navigate with others, and it is the single most important intelligence that gets better when “we” do it, meaning our individual capacity. Conversational intelligence expands when we practice it with others and when we are all focus on it altogether.


Chairperson: Sian Davis, APPA